IT Analyst

Website KSDK-TV

KSDK, the NBC affiliate in St. Louis, Mo, is looking for an IT Analyst to join our team. We are seeking a “people person” who is responsible for integration, maintenance, operation, and support of broadcast and business information technology systems.  We are looking for someone with a variety of IT skills and someone who is looking to grow with a great company.  This position is not covered by a collective bargaining agreement.  This position will report to the Head of Technology and Operations.

  • Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner.
  • Partners with business units throughout the station to recommend technology solutions that enhance business value and efficiency.
  • Works with members of broadcast engineering team to analyze and enhance systems, processes and workflows as part of a culture of continuous improvement.
  • Serves as first-line support for all hardware and software solutions, including cell phones, laptops, desktops, desk phones and supported software applications as defined by the IT service catalog.
  • Participates in preventative maintenance tasks throughout the station.
  • Conduct root-cause identification and analysis for recurring issues.
  • Participate in the research, development and implementation of new technologies.
  • Manages the end-to-end lifecycle of all end-user technologies from the provisioning process to end-of-life.
  • Available to work various hours and days including weekends, overnights and holidays to support a 24/7 business.
  • Perform other duties as assigned by the Head of Technologies and Operation

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Experience:
1 Year

Requirements:

Strong customer service skills including verbal and written communications with a focus on building customer rapport.
Exposure to news/broadcasting environment.
Windows 7, 8, 10
Apple OSX, iOS
Knowledge of basic computer hardware, such as desktops, laptops, mobile devices and peripherals.
Microsoft Office suite / Office 365
Excellent analytical and problem-solving skills.
Working knowledge of ENPS, Edius, Vertigo is a plus.

Apply Online URL:
http://www.jobs.net/j/JLXuENUI

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