Business Support Coordinator

Company: SummitMedia
Company Website
Location: Springfield, MO
Full Time

SUMMITMEDIA — Springfield, MO is seeking a full-time Business Support Coordinator. The Business Support Coordinator (BSC) will assist the General Sales Manager and Sales Team and help manage the workflow and sales processes ensuring that client expectations are met.
The BSC will learn and become an expert at using the tools, and technologies that support Sales and Marketing teams. The BSC is part of the company’s account strategy and sales process.
Serving the largest and most loyal audience of listeners and clients in Springfield, MO–the four-station group of Country 94.7 KTTS, Power 96.5, News Talk 104.1 KSGF, 106.7 The River — offers the best training, resources, benefits, and support to its family of employees.
The Springfield group strives to maintain the highest level of excellence while staying on the forefront of the most advanced technologies. We embrace our successes and SummitMedia Springfield is laser-focused on future growth in each of our programming, sales, digital, and promotional departments.

Key activities
• Creating sales materials and client research.
• Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
• Input orders into the ad order system.
• Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.
• Sales order entry, traffic and layout as needed to ensure clients advertising schedules run as ordered.
• Calculate and have the ability to communicate rate packages to sales team.
• Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication with sales and programming departments.
• Facilitate and process sales presentations.
• Generate sales reports.
• Identify and correct any billing errors or issues prior to end of month.
• Correctly input client billing adjustments within the same month as dispute identified.
• Attend sales training and planning meetings.
• Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs.
• Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
• Handles the daily general clerical functions.
• Front office management, supply orders, keeping the office organized and in good working order for all employees and customers.
• Organize & plan special events for staff and customers as necessary.
• Provide exemplary customer assistance.
• Adheres to company policy and assigned standards of performance.
• Other duties as assigned.

Education & Experience/Certifications
College degree and/or 2 – 5 years relevant experience.

Skills & Abilities
• Strong customer service skills
• The ability to read, analyze, and interpret sales demographics information and creative layouts
• Must have the ability to generate reports, business correspondence, and presentations
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
• Must have the ability to calculate figures related to the advertising rate packages
• Excellent Microsoft Office skills (Excel, Word, Outlook, PowerPoint)
• Must have the ability to learn new software programs such as ad order entry and customer relations management software
• Must have good organizational skills and the ability to meet deadlines
• Communicate and work as a team player both internally and externally

Work Environment
Office Setting. Monday-Friday, 8 a.m.-5 p.m.
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It is the policy of SummitMedia LLC to provide equal employment opportunity to all qualified individuals without regard to their race, color, religion, national origin, age or sex in all personnel actions including recruitment, evaluation, selection, promotion, compensation, training and termination.
Discrimination because of race, color, religion, national origin, age or sex is prohibited. If you believe you have been the victim of discrimination, you may notify the Federal Communications Commission, the Equal Employment Opportunity Commission, or other appropriate agency.

Annual Compensation Range: $31,000 to $37,000